全国平均工资：28.85/hour
主要职责：
与遇到困难的计算机用户进行线上或当面沟通，以确定和记录遇到的问题
参考用户指南、技术手册和其他文件，研究和实施解决方案
重现、诊断和解决用户遇到的技术问题
针对发现的困难，向用户提供建议和培训
针对发现的困难，向用户提供业务系统、网络和互联网支持
收集、组织和维护问题和解决方案日志，供其他技术支持分析人员使用
参与应用程序和其他软件的重新设计
可以监督本组的其他技术支持人员
职位要求：
通常需要完成计算机科学、计算机编程或网络管理方面的大学课程。
通常需要大学或其他计算机编程或网络管理方面的课程。
一些雇主可能需要软件供应商提供的认证或培训。
User Support Technician
National average salary: 28.85/hour
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Reproduce, diagnose and resolve technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
May supervise other technical support workers in this group.
Completion of a college program in computer science, computer programming or network administration is usually required.
College or other courses in computer programming or network administration are usually required.
Certification or training provided by software vendors may be required by some employers.
Image source: It support services: End-user support. Insight Canada. (n.d.). Retrieved November 25, 2022, from https://ca.insight.com/en_CA/what-we-do/connected-workforce/end-user-support-services.html